Tag Archives: client stories

“It completely destroyed my life”: James’ story

posted by in Client stories, Credit cards, Income shocks, Payday Loans 1 Comment

Lots of people use credit in their day-to-day lives, and because they’re keeping up with the payments, trouble never seems like it’s round the corner. But that’s the thing about credit – it’s not a problem, until one day it is.

James* from Bristol had always stayed on top of his debts. He had a credit card with a small credit limit, and a car loan, which he regularly made payments towards. But things changed quickly when James developed a back problem which meant he was signed off work for months at a time. When his period of sick pay ran out, he started to receive Statutory Sick Pay.

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“I was running out of money, so was relying on credit cards”: Rosie’s story

posted by in Client stories, Statistics Yearbook Leave a comment

With 10% of our clients stating separation or divorce as the reason for getting into debt, it’s the fifth most common cause of financial problems that we see.

This is the situation Rosie* from Leicestershire found herself in when she separated from her partner three years ago.

Already struggling to meet payments to credit cards, she had to rent a property for herself and her daughter to live in. Rosie found it difficult to pay the letting agent’s fees and furnish the home, and soon found her financial situation spiralling further out of control.

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“If I didn’t pay then the bailiffs would be sent”: Faye and Nick’s story

posted by in Bailiffs, Client stories, Council tax, Income shocks Leave a comment

Contrary to popular belief, most people don’t get into debt because they overspend or live beyond their means.

According to our recently released Statistics Yearbook 2014, the biggest cause of problem debt among our clients is unemployment. Just under a quarter of clients tell us it as the main reason for their debt, with a further 12.8% saying they got into debt after experiencing a drop in income.

These income shocks could happen to anyone. In May 2014, it happened to Nick and Faye* from Birmingham.

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Debt statistics 2014: what do we know about personal debt in the UK?

posted by in Client stories, Statistics Yearbook Leave a comment

We’ve recently released our Statistics Yearbook 2014, packed full of the latest insights into personal debt in the UK.

We’ve delved deep into the millions of records in our data warehouse, to put together this year’s Yearbook. There’s no wonder it’s almost 50 pages long!

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Have you bought anything from a rent-to-own store?

posted by in Rent-to-own Leave a comment


Take part in our rent-to-own survey

We all know that sinking feeling that comes when the fridge-freezer stops working, the washing machine suddenly springs a leak or the mattress starts to sag so much that you can feel the bedsprings.

It can be hard to find the money to replace large household items, particularly if it’s an expense you weren’t planning for.

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Cheryl’s debt free story – a year on

posted by in Client stories, DMP Leave a comment

Cheryl is one of our clients that we helped through the forums on moneysavingexpert.com and Debt Remedy. It’s been a year since she started her DMP with us. Let’s see how she’s getting on…

What a difference a year makes...

What a difference a year makes…

It’s been 12 months since I first contacted StepChange Debt Charity and what a 12 months it’s been. When you get yourself in such a pickle with debt problems, it can be hard to see a way out. Dealing every day with calls, letters and bills can put you in constant panic mode.

Imagine my relief when I was barely a month into my plan and suddenly free of hassle. It felt like a lightbulb had been switched on. I still remember however how I felt while setting up my debt management plan

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We ask Facebook – what would you do if your partner refused to get debt advice?

posted by in Client stories, Debt Leave a comment

Wake up to money worries

Few things cause conflict between a couple like debt

Long-term relationships are built on a foundation of trust, openness and a willingness to meet your other half’s needs (such as listening to their work gripes or handing over the remote when the big match is on telly).

Very often however, couples can’t see eye to eye on an array of important things, one of them being how to deal with problem debt.

Recently we spoke to a lady called Brenda (not her real name) who desperately wanted our help with the debts she and her partner had. Unfortunately, her partner was not ready to seek debt advice, something that Brenda was very upset about.

We were interested to know how our followers on Facebook would feel about this, so we asked them: What would you advise Brenda to do in this situation?

As always, our Facebook community gave us lots to think about!

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