Tag Archives: fca

Are payday loans still a problem?

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Back in 2013 the payday loan market was booming. Chirpy jingles and TV puppets were advertising quick cash solutions to get you through those last few days before payday.

Many people saw payday loans as a quick and easy way to get cash for unexpected expenses. The trouble was payday loans often caused more problems than they solved.

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Debt collection company refunds & writes off £414m

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The Financial Conduct Authority (FCA) has announced that Motormile Finance, a debt purchasing and collections company, has agreed to write-off £414m of debt for over 500,000 of its customers for past failures in its collections process.

The redress will consist of £154,000 in cash payments to customers and the writing-off of £414m of debt where the firm’s been unable to provide evidence that the balance of a debt is correct and properly due to be repaid.

Bradford-based Motormile Finance are also known as MMF, MMF Debt Purchase and MMF UK.

What happened?

The FCA investigation found that the Motormile Finance had inadequate systems, and didn’t conduct the required checks when buying a portfolio of debts (commonly known as ‘debt books’) from creditors. This process, known as due diligence, meant that the firm couldn’t always be sure that the balance of some customers’ debts were correct.

Other poor practices were also found at the firm, and the company are reported to be making improvements to their processes to make sure this doesn’t happen again.

What’s Motormile Finance going to do about it?

Affected customers will receive either a cash refund, have their outstanding debt balances written off, or in some situations both. The redress will consist of £154,000 in cash payments to customers, and £414m will be used to write off debt balances.

The FCA have since authorised Motormile Finance to continue trading, after it was satisfied that the poor practices at the firm were historical, and major changes have since been made.

A spokesperson for the FCA said:

“We have agreed this package, and previous action, to protect the customers of Motormile from unfair practices. We have worked closely with Motormile, and are now satisfied with their progress and the way that they will address their previous mistakes.”

I’m a Motormile customer, what should I do?

If you’re affected, you don’t need to take any action. Motormile Finance will contact you to explain how the refund will be dealt with. They’ll be in touch by February 2017 at the latest.

There’s more information for customers who think they’re affected on the Motormile website.

I’m a StepChange Debt Charity client – what do I need to do?

If you’re on a debt solution with us and you’re told you’ll receive money or have your balance reduced or written off, you should get in touch with us to let us know. We’ll see if this affects your solution, and let you know if you need to do anything.

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How much is your overdraft costing you?

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Do you know how much your bank charges if you go into your overdraft or if you go over your limit? Many of our clients pay hundreds of pounds to their bank as a result of unarranged overdraft charges. In some cases it can be more expensive to go into unarranged overdraft than it would cost to take out a payday loan.

We’ve carried out research that shows that overdraft charges are adding to the debt worries of our clients and the costs of having an overdraft might be higher than you’d expect. We believe that the FCA should take action to limit unarranged overdraft charges. Continue reading »

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Debt and money news – September 2016

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This month saw the introduction of a new plastic £5 note, changes to TV licensing laws and a payday lender ordered to refund £34m back to thousands of its customers.

Grab yourself a brew, sit back and find out the latest news from the world of debt! Continue reading »

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Payday lender refunds & writes off £34m

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This week the Financial Conduct Authority (FCA) announced that the payday lender CFO Lending has been ordered to pay a £34m ‘redress’ package to 97,000 of its customers.

The announcement came after the FCA found a number of poor practices at the firm, dating back to 2009, that had caused detriment for many of their customers.

CFO Lending were also known as as Flexible First, Payday First, Money Resolve, Paycfo, Payday Advance and Payday Credit. Continue reading »

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March’s debt and money news

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Welcome to this month’s debt and money news. As usual, a lot has been going on in the world of…well debt and money.

So, what’s on the round-up this time? Soon we’ll need a TV licence to watch ‘catch-up’ programmes on iPlayer, the FCA refuses authorisation to a debt management company, and the N244 application fee is set to rise.

Elsewhere, a report has highlighted that around four million children are living in fuel poverty, while the Competition and Markets Authority (CMA) announces plans to ‘shake up’ the energy industry.

Read on to find out more…

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Official warning: the latest lenders you need to steer clear of

posted by in Debt news, Living with debt 2 Comments

If you’re thinking about taking out a loan, you should beware of unauthorised lenders, according to the Financial Conduct Authority (FCA).

You might remember that back in December, we told you about the FCA’s warning about 15 lenders to avoid over the festive season.

Since the start of this year, they’ve issued a further 44 warnings about lenders who they believe are working without official permission or authorisation.

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