When you order items, there are many security measures in place to protect you against fraudsters, dishonest merchants and items not sold as described. This is good to know, as so many of us shop online nowadays. According to Internet Retailing, shoppers spent more than £130bn online in 2016, which is around £18bn more than in 2015.
Every now and then something can go wrong. A company might find they’ve overestimated how much of an item they have in stock. They may also find themselves unable to issue refunds.
A retail company has recently been in the news for offering goods such as Playstation VR headsets and Hatchimal toys before Christmas. Sadly, they were ultimately unable to honour thousands of purchases, which left a lot of people in a pre-Christmas panic (read more about it on MoneySavingExpert.com).
If you find yourself dealing with a purchase gone awry, it can be very frustrating. This is especially the case if you’re buying a Christmas or birthday present. Luckily, you DO have rights and there may be a way to get your money refunded: ask your bank to do a chargeback!