Turn on the light
Debt forums call the moment you realise that you need debt help ‘the lightbulb moment’. And it’s true that the lightbulb sometimes switches on in the middle of the night.
Having debt problems or money worries can mean you have trouble sleeping. You maybe be unable to relax due the fear of debt collectors getting in touch.
Is debt keeping you up at night? You’re not alone. Continue reading »
Our Helpline receive over 200,000 calls each year and is on the front line of debt.
For many of our clients the first voice of reason they hear is that of a StepChange Debt Charity Helpline advisor trying to discover what the problem is, and the first steps on how to resolve it. This is what many people, especially on MoneySavingExpert, call “the lightbulb moment”.
Helpline advisor is an invaluable role and one that we highlighted last year, when we reported from the team during one of our busiest days of 2011. That day we received 1625 calls and a whopping £109m worth of reported debt.
This year we decided to focus on those stats again, but from a different angle.
Continue reading »