How to get your credit report

Do you worry about your credit score? Are you confused by people talking about their credit report? You’re not alone. Dealing with debts, and understanding your credit report can be daunting, but we’re here to help.

We’ll explain how you can get your credit report, what’s on and it and why your credit score is important so that you can feel confident about dealing with your finances.

checking credit report

Who provides your credit report?

Your credit report is a summary of your financial history provided by a credit reference agency (CRA). These organisations keep financial information about nearly every adult in the UK.

These agencies share information about people’s credit history to lenders such as banks, credit card companies or mortgage providers, to help them decide whether or not they should lend money to you.

How can I get my credit report?

There are three main agencies in the UK you can request your credit report from. In no particular order these are:

Free credit score access available on their website, full report free via the MSE Credit Club

Free access available via ClearScore

Free access available via credit karma

You’re legally entitled to a copy of your full credit report from each agency, it costs £2 where it is not provided free of charge.

To get a full picture of your credit history we’d recommend that you get a report from all three, as the reports can differ between agencies. The CRA will request your full name, current address, and any addresses you’ve lived at over the last six years.

What’s on my credit report?

Your credit report contains a range of personal information, including:

  • Your name, address and date of birth
  • Any other names you may have had previously (i.e. before you got married)
  • Previous addresses
  • Financial links you may have with other people known as ‘associations’
  • Electoral roll details

It also contains details of any debts you have such as:

  • Personal loans, including doorstep loans and many payday loans
  • Overdrafts
  • With catalogue companies
  • Credit and store cards
  • Some water and utility bills
  • Mortgages and secured loans
  • Hire purchase agreements used to buy cars or household goods

It also contains information supplied by the Insolvency Service and Registry Trust, showing if you’re subject to any of the following debt solutions:

England, Wales or Northern Ireland:


  • Trust deed
  • Bankruptcy (including LILA – now discontinued – or MAP)

In all countries any bankruptcy restriction orders or undertakings will also be shown.

It also shows court judgments where a lender or other organisation has taken you to court, including:

  • County Court and High Court judgments (CCJs) in England and Wales
  • Decrees (Scotland)
  • Money judgments (Northern Ireland)
  • Magistrates’ financial penalties (England and Wales only), but only if the court has ordered this because payments have not been made

How do I read my credit report?

Each of the debts included in your creditor report will show some or all of the following information:

  • Whether the account is still active (open), or closed
  • ‘Defaults’ on your accounts
  • Payment history, showing whether payments are up to date or in arrears (in other words, you’re behind on your payments)
  • Current balances owed or the credit limit
  • Whether the debt has been passed to debt collection agencies
  • Whether reduced payments are being made as part of a DMP or similar arrangement
  • Whether you were ever registered as ‘gone away’
  • Details of accounts in ‘dispute’
  • Whether you’ve withdrawn cash on a credit card

For closed accounts, whether the debt is:

  • Settled – the debt was paid in full and never defaulted
  • Partially settled – the lender accepted a reduced amount to settle the debt
  • Satisfied – the account was paid in full but previously defaulted
  • Partially satisfied – the lender accepted a reduced amount to settle the debt, but the account previously defaulted

How long does information stay on my credit report?

As a general rule, information on your credit file is removed after six years, however there are a few exceptions to be aware of.

  • Bankruptcy restriction orders or undertakings appear for their duration (up to 15 years)
  • Individual voluntary arrangements (IVAs) are removed six years from the date of approval, or once they’ve been formally completed (this can take longer than six years)
  • Magistrates’ fines in England and Wales appear up to five years

What if I find a mistake on my credit report?

If you review your credit report and find that there are errors, you can contact the CRA or the lender involved to have incorrect information corrected or removed. This is important because mistakes on your report could prevent you from being able to obtain credit.

You may be able to remove:

  • Debts taken out in your name that are fraudulent (i.e. not yours)
  • Financial associations such as out of date or incorrect financial connections

If you think that you may have been the victim of fraud, contact the police or Action Fraud and inform the CRA and the lender.

To remove a financial connection you’ll need to fill out a ‘notice of disassociation’ available from your CRA.

Adding a notice of correction

You can also ask the CRA to add a notice to your credit report of up to 200 words long which potential lenders will see. This notice can explain the cause of your debt, or explain to a lender why the information on your credit file may be misleading.

Usually, credit decisions are made automatically but adding a note means that your credit decision will be made by a person instead.

Checking your credit score

Each CRA can provide you with what’s known as your ‘credit score’. The lower this number is, then the higher you are considered a ‘credit risk’ and lenders may be less likely to give you credit.

The number is just a guide that CRAs give you, but it’s not used by lenders when they’re making their decisions about whether or not they should lend money to you. They use the information they get from CRAs and apply their own criteria to make their decisions, and they don’t make these criteria public.

However, you can use you credit score as a rough guide to how likely the CRA thinks that companies will lend to you.

Improving your credit score

If you’ve had trouble repaying debts in the past, and you’re thinking of applying for credit such as a mortgage you may want to improve your credit score, to lessen the chance of being refused credit and increase your chances of obtaining a better rate of interest.

The first step is to obtain your credit report and make sure that all the information held about you is correct. Make sure you’re on the electoral register, and keep your household utility bills up to date. Don’t have too many separate cards or accounts – if you have a lot, especially ones you don’t use any more, consider closing some of them.

Taking out a small amount of credit and repaying it on time may improve your creditor rating by showing you can use credit responsibly, A good example of this is getting a credit card with a small limit, spending on it and clearing the balance straight away.

Posted by in Living with debt