Watch out for this mis-sold IVA letter scam

This page contains information about debt solutions available in England, Wales and Northern Ireland. Debt advice in Scotland involves similar but different solutions. Before considering an IVA as a debt solution, please make sure you fully understand the risks involved. Please visit our website for more information.

Beware of bad IVA advice

Beware of bad IVA advice

For the past few years we’ve constantly warned our individual voluntary arrangement (IVA) clients about scam letters that try to take advantage of people with IVAs.

We’ve heard lots of stories of our IVA clients receiving ‘mis-sold IVA’ letters. These letters usually inform them that they’ve been mis-sold the debt solution and that the company can either help reduce payments to creditors or “get the debt written off” to be “debt free sooner”.

View a mis-sold IVA letter (PDF), sent to a client of ours in 2010 – this company subsequently had their consumer credit licence revoked by the OFT.

It’s telling that these letters, sent out in bulk, can somehow assume an individual IVA was mis-sold without seeing or reading the IVA proposal. Unsurprisingly it’s rubbish.

What are they trying to sell?

When someone’s subject to an IVA their name and address is listed on the insolvency service website. As this is a public register of insolvencies it means anyone can access the details. On a regular basis we hear about fee-charging ‘companies’ taking advantage of this access for their own ends.

These companies write to IVA clients and use scare tactics to try and get the client to fail their IVA as they’re selling a service like ‘assisted bankruptcy’. The firms charge £600 to fill in a bankruptcy form.

Going bankrupt currently costs a total of £700 in fees; £175 to the court and £525 to the official receiver. These companies are trying to get the person to go bankrupt so they can charge fees on top of this for filling out the forms, irrespective of whether it’s the best solution or not.

Most IVA clients who receive these scam letters don’t realise what service they’re being tempted by and on a few unfortunate occasions we’ve known people who’ve failed their IVA after taking advice from these companies only to later realise that bankruptcy is not in their best interest (in some cases we’ve had to help client’s re-propose IVAs having failed them based on advice from these scam companies).

What should I do if I get a letter?

If you’re on an IVA with us and you receive a similar letter remember that your name and address is on a public register. It’s also important to remember that the companies sending these letters are completely motivated by profit and are often neither legitimate nor properly registered to give financial advice.

Take everything the letter says with a very large pinch of salt and get in touch with your IVA case worker if you’re concerned.

If you’re on an IVA and receive a letter like this we’d recommend that you ignore it but don’t “file it in the shredder”; instead forward it into us and we’ll try as hard as possible to stop this sharp practice.

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