On a DMP with us? When to call CCCS

Phone and woman smiling

It's good to talk

We’re happy to hear from you at any time about any query.

However, you might find yourself in difficult circumstances and it’s at these times that we’d prefer that you call us as soon as possible.

Don’t worry, we don’t bite, so give us a call today if you’re experiencing one of these five issues…

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8 questions every DMP client asks

Questions and answers

What's your question?

A debt management plan (DMP) is an informal arrangement between you and your creditors. At CCCS we manage these plans free of charge so that everything you pay into the plan goes towards clearing your debts.

Our counsellors are always just a phone call away to answer any question, but here are the 8 questions we get asked the most, with answers, to save you a call if possible!

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Showing debt in real-time: lightbulb moments

Our Helpline receive over 200,000 calls each year and is on the front line of debt.

For many of our clients the first voice of reason they hear is that of a CCCS Helpline advisor trying to discover what the problem is, and the first steps on how to resolve it. This is what many people, especially on MoneySavingExpert, call “the lightbulb moment”.

Helpline advisor is an invaluable role and one that we highlighted last year, when we reported from the team during one of our busiest days of 2011. That day we received 1625 calls and a whopping £109m worth of reported debt.

This year we decided to focus on those stats again, but from a different angle.

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CCCS Helpline: the first step to becoming debt free

When people in debt have a lightbulb moment and decide to contact us for debt advice who do they speak to? We chatted with two advisors.

Recently we chatted with Rami from Helpline and recorded the interview on audioboo.fm (an online tool that you can upload audio to). The interview is here, just press on the “play” button.


CCCS Helpline interview (mp3)

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Showing debt in real-time: #debtday as it happens

Today we’ve been mapping our Helpline calls today to show how many we’ve received, where in the UK the callers come from, and the total amount of debt reported.

To bring everything together we used an online tool called Storify to collate all of the stories together, from Twitter, Facebook and others.

The feed is below and was updated throughout the day.

If you need debt help use our online counselling service CCCS Debt Remedy or contact us.

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Celebrating the lightbulb moment

When was your lightbulb moment?

When was your lightbulb moment?

When people realise that they can’t handle their money worries any longer and ask us for debt advice it’s often called “the lightbulb moment”. On Monday we celebrate this first and hardest step towards becoming debt free.

For many people who call us this moment is the first time they’ve opened up about their financial problems. The CCCS Helpline advisor is a voice of reason, trying to discover what the problem is and how to resolve it. Continue reading

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Know your rights: January’s debt news

Justice scales law

She must be freezing at this time of year

After all the build up Christmas and New Year now feels like it never happened, and it’s February already! Thoughts have already turned to the next consumerist event which is less than two weeks away; Valentines Day. (if this is you don’t forget to read our blogpost from last year on frugal wooing!)

If you’re more concerned with January’s changes in debt law and financial news that could affect you, then read on…

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