Category Archives: Client info

Our 10 essential debt articles

posted by in Bad advice, Bailiffs, Budgeting, Client info, Client stories, Collection Process, Debt, Payday Loans, StepChange Leave a comment

It’s hard to narrow it down, but here’s our top 10 articles!

We’re busy changing over our website to StepChange Debt Charity ahead of our rebrand on Monday

When we rebrand we’ll be bigger, better and brighter than ever before. It’ll be worth the wait, we promise!

In the meantime, we’ve put together a handy cheat sheet of MoneyAware blogposts to help you with a whole range of debt questions and concerns.

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Payday loans with no payday

posted by in Client info, Debt, Payday Loans Leave a comment

Recently we released figures showing that an increasing number of our clients who are unemployed are also struggling with payday loans.

In 2009 we counselled 283 unemployed clients who had payday loans. By 2011 this figure had risen to 1,243 clients.

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Know your rights: June’s debt news

posted by in Bad advice, Client info, Debt, Debt Law 3 Comments

Justice scales law

Justice scales law

Halfway through year and it’s been an interesting month for debt news. We’ve trawled through the net and the newspapers to bring you the stories that we think will catch your eye…

First off, in June we told all our clients that the best way to reclaim mis-sold payment protection insurance (PPI) was to do it yourself. We’ve had a fabulous response from this and are hoping that our clients can reduce their debts without having to pay a fee to a claims management company. The instructions are clear and straightforward and we encourage you to do it! Continue reading »


6 ways to find unexpected cash

posted by in Client info, Money maximising 1 Comment

An unexpected surprise

An unexpected surprise

We’ve all done it – stuck our hand down the back of the sofa to find a slightly fluffy coin or two! It might only be 20p, but when you’re living on a budget every little helps.

There are other ways to land extra cash, ones that don’t involve searching down the back of furniture for coins.

Here are our top six…

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Changes to your DMP are just a matter of circumstance

posted by in Client info, DMP 2 Comments

Dates on a calendar

Times change, and so do your circumstances

The average debt management plan (DMP) takes around five years to repay. With plans that span a number of years it’s unrealistic to expect things to always remain the same.

One of the reasons why we carry out a yearly review is to make sure you keep us up to date with any changes in your circumstances. You may be earning less or more money, and your expenses may have risen or fallen. Either way, at the annual review we will look at your budget again to ensure that everything is going smoothly.

However, there is no need to wait until annual review time to contact us about changes in your circumstances.

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On a DMP with us? When to call StepChange

posted by in Client info, Debt 1 Comment

Phone and woman smiling

It’s good to talk

We’re happy to hear from you at any time about any query.

However, you might find yourself in difficult circumstances and it’s at these times that we’d prefer that you call us as soon as possible.

Don’t worry, we don’t bite, so give us a call today if you’re experiencing one of these five issues…

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8 questions every DMP client asks

posted by in Client info, DMP 19 Comments

Questions and answers

What’s your question?

A debt management plan (DMP) is an informal arrangement between you and your creditors. We manage these plans free of charge so that everything you pay into the plan goes towards clearing your debts.

Our debt advisors are always just a phone call away to answer any question, but here are the 8 questions we get asked the most, with answers, to save you a call if possible!

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