Category Archives: Bad advice

Seen Facebook ads about writing off debt? Get the facts first!

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If you’ve logged on to Facebook recently, you may have noticed some very enticing adverts popping up in your feed. They talk about how the banks “no longer have the upper hand”, and that you, yes you, can finally put your debt behind you by doing what they say.

This is a pretty bold statement to make, considering that the companies putting these ads out know nothing about your financial situation.

The FCA have imposed strict criteria on the financial industry to make sure you’re treated fairly at all times. They also insist that all financial organisations behave in a way that’s clear and not misleading. The ads we’ve seen on Facebook would seem to break these rules.

Our job is to keep you in the know, so let’s take a look at the wording these ads use and why you need to be on your guard…

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Nuisance calls: 5 things other countries do that should happen here

posted by in Bad advice, Dodgy practice 1 Comment

The telephone rings. You pick it up, and at the other end of the line is somebody trying to sell you a payday loan, or help you reclaim PPI, or telling you how to get money for an accident that wasn’t your fault (and, amazingly, one you didn’t know you’d had).

Annoying isn’t it?

But it’s not just annoying. It’s also harmful. These calls can leave those in financial difficulty vulnerable to making decisions that will make their situation worse. That’s why in October 2013 we launched our Got Their Number campaign; to increase the level of protection offered to hard-pressed families.

So how have things progressed over the past 18 months? And what do other countries do to stop the scourge of nuisance calls that we should do here?

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#GotTheirNumber – the results so far

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Young man looking at mobile phone

“Who are you and HOW have you got my number?”

When we launched our campaign against nuisance calls and texts we had an inkling that the public found them every bit as annoying as we did.

However it turns out that ‘annoying’ was a bit of an understatement – people of Britain, you HATE unsolicited contact!

We asked you to send your stories of nuisance texts to us so we could build a picture of just how serious the problem is. We were overwhelmed with responses, and here we showcase some of the most striking stories we’ve heard so far…

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Infographic: Who’s got your number?

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Check out our infographic to see how companies get your data

Check out our infographic to see how companies get your data

There aren’t many things more irritating than nuisance calls and texts.

This is especially true when you don’t know how the caller even got your number in the first place.

Contact from PPI firms, fee-charging debt management firms and payday loan lenders are not only annoying but can cause genuine harm.

People dealing with debt are often bombarded by nuisance calls. We wondered why this was.

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How to deal with nuisance calls and texts

posted by in Bad advice, Dodgy practice 1 Comment

Worried woman on phone

They’ve rung you again…

It’s dinnertime. You’re just about to tuck into your food and maybe have a catch up with family or watch a favourite TV programme…then the phone rings.

You pick up thinking it might be a family member wanting a chat or your other half saying they’re stuck in traffic. Instead, you’re greeted by a telemarketer.

The clamour of noise you hear can only mean a busy call centre, and already you have an inkling of what’s coming. Your eyes roll as they waffle on about “recent government legislation” or a “debt consolidation scheme“.

Sound familiar?

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Nuisance calls and texts: What did you tell us?

posted by in Bad advice, Client stories Leave a comment

Young man looking at mobile phone

“Who are you and HOW have you got my number?”

In September we asked our clients about the growing problem with nuisance calls and texts. We were shocked by some of the responses and the obvious scale of the problem.

Below we look at some of your responses that helped inspire us to do something about this type of unsolicited marketing. In many cases the calls and texts our clients received are often misleading, particularly when it concerns problem debt.

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Our 10 essential debt articles

posted by in Bad advice, Bailiffs, Budgeting, Client info, Client stories, Collection Process, Debt, Payday Loans, StepChange Leave a comment

It’s hard to narrow it down, but here’s our top 10 articles!

We’re busy changing over our website to StepChange Debt Charity ahead of our rebrand on Monday

When we rebrand we’ll be bigger, better and brighter than ever before. It’ll be worth the wait, we promise!

In the meantime, we’ve put together a handy cheat sheet of MoneyAware blogposts to help you with a whole range of debt questions and concerns.

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