Client Help

You’ve started your DMP with CCCS. Everything’s in place. So what’s next?

As a CCCS client on the way to debt freedom you might need extra advice and support from us from time to time. This toolkit contains the some of the most useful links to help you when you’re on a debt management plan.

If you know of a website that’s helped you use our contact form to let us know. And if you’re looking for something not listed here, have a look down to the right hand side of this page for links to our friends, where we also post and more.

Our details…

• The CCCS main website includes our contact details and telephone number
• Use your OnlineDMP log in to access your DMP details, find out more about your rights, and read the FAQs. The OnlineDMP area also contains important templated letters, handy to send to creditors.
• Read the CCCS MoneyAware blog and keep up with our entertaining and informative articles about money saving and debt

Good advice…

• What to do if creditors keep phoning you and what are your powers?
• How to prepare for a DMP review, all you need to know to get ready
• Use Which? Switch for cheaper utilities; can you get cheaper gas and electricity?
• Read our 6 debt management plan survival tips – useful advice for living on a budget

Want to complain about a creditor?

• Financial Ombudsman – for complaints about businesses providing financial services
• Legal Services – free and confidential legal advice
• The Office of Fair Trading – protecting consumers’ rights

Mutual debt support…

• You’ve got a friend on the MoneySavingExpert forum. Join an active community who all aim to be debt free and encourage each other to save money

Help others…

• If you have a friend or family member who is struggling with problem debt why not refer them to CCCS? The first place to start is our online debt counselling tool Debt Remedy