Category Archives: StepChange

Are payday loans still a problem?

posted by in Debt, Payday Loans, StepChange Leave a comment

Back in 2013 the payday loan market was booming. Chirpy jingles and TV puppets were advertising quick cash solutions to get you through those last few days before payday.

Many people saw payday loans as a quick and easy way to get cash for unexpected expenses. The trouble was payday loans often caused more problems than they solved.

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Which organisations are treating our clients unfairly?

posted by in Collection Process, StepChange 7 Comments

People feel that they’re not being treated fairly by some of the companies they owe money to and borrow money from. That’s the message we received from our clients in our recent research into creditor and debt collector conduct.

Our research reveals the kinds of organisations that are most likely to make people feel unfairly treated, and the kind of unfair treatment they’re receiving. We’re campaigning for changes to be made in those organisations to help those in debt and to reduce unfair treatment.

Have you experienced similar issues to what we’ve found? Add a comment at the end of the article. Continue reading »

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Debt statistics 2015: what we know about personal debt in the UK

posted by in Debt, Statistics Yearbook, StepChange 2 Comments

Today we released our Statistics Yearbook 2015, which is full of information about personal debt in the UK.

How much do people owe on average? What types of debt do they have? Are there some people who are more at risk of debt than others?

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5 services you can use right now to help you deal with debt

posted by in Budgeting, Debt, Debtday, StepChange Leave a comment

If you need help with your debts, you might be surprised to learn that there are lots of tools and services out there that can make the whole process just a bit easier.

In fact, we have five such services on the StepChange Debt Charity website and through our friends at Money Advice Service! Let’s check ‘em out…

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People of StepChange: Getting debt advice

posted by in Inside StepChange, StepChange 1 Comment

Every Friday on our social media channels we like to feature one our colleagues in our ‘People of StepChange’ photo project. Have you spoken with one of them in the past?

We’ve got lots of lovely people working here at StepChange Debt Charity and we thought it would be good to highlight the work they do – hence ‘People of StepChange’, launched in the spring.

This month we’ve shared photos of colleagues who help people when they first come to us for advice. These are the people on the front line, of one sort or another.

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Spread the word about StepChange Debt Charity!

posted by in Social Media, StepChange Leave a comment

Every time someone interacts with us social media, gives us a like or a share or a comment, it lets others know that debt isn’t something they have to deal with alone. It’s also a great way to let other people in debt know we’re here to help.

As somebody who reads our blog, gets our emails, and is perhaps is also a StepChange Debt Charity client, you are one of our biggest advocates. So if you like what we do and want to help spread the word, why not give us a follow on social media and join in the conversation?!

Whether you have a couple of seconds or a few minutes, any time you can spare to share our messages on social media means we can let even more people know we’re here to help.

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Worried you might be falling into ‘The Debt Trap’?

posted by in Debt, StepChange Leave a comment

Debt trap

Debt trap

Our latest report, carried out alongside The Children’s Society, reveals that two and a half million children are living in families with debt problems, and another five million are in households that are struggling to keep up.

The Debt Trap report shows how much pressure there is on families to make ends meet.

We know there are parents up and down the country who are facing tough decisions about how to cope with financial pressures; whether to warm their house or feed their kids, cover the credit card bill or pay for school uniforms.

It’s got to a point where they may feel like their only option is to resort to taking out credit to cope. We know that there are other options, but firstly…

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